|
|
| Click on + to learn more about our expertise |
|
| Income Management |
 |
| Property is an investment that does not show
its full returns unless the rents are fully collected
and on time. Very often there are funding obligations
to be met by the investor. That is why we have
distinguished our management service by ensuring
our client’s cash flow needs are fully met,
collecting at least 85% of rents by the due date
and 95% of rents within 10 days thereof. |
 |
| Integrated Planning |
|
| Our investment brokers and managers work together
to ensure that your property holdings perform
as planned, by combining market knowledge with
specialist management skills. We develop an asset
plan for each client at the beginning of an instruction
designed to deliver the highest levels of performance.
This can come in a variety of ways, from lease
re-gearing, identifying investment, redevelopment
and refurbishment opportunities, to maximising
rents on reviews and renewals, improving covenant
strength and tenant mix, planned maintenance and
raising service levels to tenants. |
|
| Tenant Management |
|
| Tenants who are happy make loyal occupiers who
pay rent and service charges on time. This is
often achieved easily by managing expectations
and exceeding expectation where possible. We take
an active role across all our portfolios providing
a highly personal management service designed
to maximise tenant satisfaction whilst also ensuring
enough proximity to understand a tenant’s
business needs. By doing this we are able to identify
potential problems and develop a plan of action
well in advance of action being required. Our
aim as always is to protect our clients position
and enhance asset values wherever possible. Effective
tenant knowledge is central to this process. |
|
| Day to Day Management |
|
Dealing with the minutiae of day to day issues
is often taken for granted but can materially
affect investment performance, tenant satisfaction
and voids if not undertaken efficiently and punctually
in accordance with the set management plan.
Our team is geared to meeting the requirements
of the day to day and thus to achieving our asset
performance objectives for each client. |
|
| Property Maintenance |
|
| We recognise that property is an investment
commodity that is regularly bought and sold. It
is therefore essential to ensure high standards
of presentation at all times. Whilst this might
seem relatively trivial, effective property presentation
is significant for meeting sale, letting and tenant
retention objectives. We work to a specific program
of planned maintenance to ensure our buildings
look their best at all times. |
|
| Database Integrity |
|
| Maintaining accurate records is essential to
any asset management function. We ensure the maintenance
of up to date accurate records and accounting
schedules through a comprehensive property database.
That way we are able to ensure that enquiries
are answered and dealt with immediately, all opportunities
are identified and all appropriate action is taken
in good time. |
|
| Accounting |
|
| We ensure that all records are accurate, service
charges are up to date, tenant payments records
are accurate and client funding is unnecessary
or kept to an absolute minimum. Service charge
accounts are targeted to be audited and balancing
figures demanded within 8 weeks of the year-end.
|
|
| Integrated Account Management
|
|
We have one of the strongest multi-disciplined
teams in London. That way we can apply the best
skills to any client opportunity whatever discipline
is required whether investment, landlord &
tenant, rating, building surveying or planning
based.
This inherent strength brings significant value
to our management clients and inspires a degree
of creativity and flexibility unique to the
traditional management service. |
|
| Void Minimisation |
|
| Whilst the avoidance of voids is ultimately
a combination of the full range of services we
provide under management, it is an increasingly
important issue to address and plan for as part
of the overall asset strategy. Voids are not just
a lack of income for the investor, they produce
a negative cash flow from service charge liabilities
to empty rates. Understanding tenant issues is
often central to the issue of voids but this cannot
be dealt with on a reactive basis and must be
planned for so that sufficient action can be taken
to avoid or minimise any potential risks. |
|
Key Performance Parameters |
|
|
|
|
